PLEASE READ THE CANCELLATION CONDITIONS AND TICK THE “AGREE TO THESE CONDITIONS BOX” BEFORE YOU SUBMIT THIS FORM.

Deposits

Over 30 days FULL REFUND, or 60 days if you selected travel matching when you booked, in this case, a full refund will only be given if this does not affect other people that booked on the same bus.(see note (a) at foot of this page).
Less than 30 days we will deduct the deposit from your credit card account.

WHEN A FULL PAYMENT OR DEPOSIT HAS BEEN RECEIVED BY DIRECT DEPOSIT

Over 30 days full refund, or 60 days if you selected “travel matching” when you booked, in this case, a full refund will only be given if this does not affect other people that booked on the same bus.(see note (a) at foot of this page).

Less than 30 days: If you have paid your fare in full we will refund your money less the equivalent of your deposit per passenger. If you have only paid a deposit, then no refund will be due.

If due to circumstances beyond our control we have to cancel any journey, you will receive a full refund.

If we are unable to complete a journey due to circumstances beyond our control such as weather, road conditions, or mechanical failure of one of our vehicles we will offer you a full refund or take you to your destination as soon as safe conditions exist or another vehicle is able to complete the journey.

LIMIT OF LIABILITY

We regret that we accept no liability whatsoever for any delays of our service that cause you to miss another transport connection. You are strongly recommended to take out travel insurance to cover this eventuality.

NOTE (a)

Travel Matching

As you will be aware we do our best to try and get additional passengers on the same bus as you which is better for us and certainly better for you as it will cost you less. This is called “travel matching” and is the reason we have a message board so that you can see how many passengers we are carrying on a certain date.

However, we are getting a small minority of customers that decide for one reason or another to change the date of travel or even cancel altogether. When people cancel or move a booking this often affects other people that may have booked on this bus. They may have seen your booking and decided to book on this bus as it will be cheaper with other passengers.

If you cancel or change the date of your booking this means we incur financial loss.
We cannot simply increase the fare of the remaining passengers as this would be unfair on them. Once we quote a lower fare we honor this price. As a result, if your cancellation or change of date affects others then your cancellation will be subject to the 60 days clause in our cancellation policy.

Option 1 – Credit Card (FULL PAYMENT)

You will be charged the full cost following our reply and confirmation of your booking.

Option 2 – Security Deposit Only (For our special cash rates) *

These rates are not shown on this web site but will have been sent to you if you had selected “special cash rates” on your initial enquiry. If you use this method of booking we just need your credit card details authorising us to debit your credit card account with the deposit should you for any reason default on the booking (no show) or other booking conditions. The amount of this (security) deposit is $30.00 per passenger or $60.00 per passenger if you have booked two way or return transport with us.

Your deposit will be charged following our reply and confirmation of your booking.

Your credit card details are securely stored offline & upon payment of the full cash price on the day of your transport your credit card details are shredded & destroyed.

Option 3 - Direct Deposit

If you prefer not to use your credit card at all, then you can pay your deposit by direct credit to our account. This deposit will be treated as “cash” and when paying your fare your deposit will be deducted from the cash price. If you choose this option please ensure you include a reference for the payment which includes your surname & date of service i.e. Gibbs07022016 (Surname - Gibbs, Date of service 7th Feb. 2016)

Our direct deposit details are:

Outdoor Tasmania

BSB 067 020

Account Number 1004 8290

Special Note: The advantage of paying a security deposit rather than the full cost up front is that should the number of passengers be less than six when you book, but subsequently we get additional passengers, your actual fare will be cheaper.